Terms of Service

1. About us

These terms are between you and RAVOLUTION LTD, a company registered in Scotland, United Kingdom. Contact: rehan@ravolution.agency.

By purchasing or using our products and services you agree to these terms.

2. What we provide

• NeverMissed — an AI phone receptionist for businesses. Calls to your existing business number are diverted to it when you choose (for example when the line is busy or unanswered), and an automated assistant takes the order or message and delivers it to you, normally as a printed kitchen ticket.
• Ravolution Vaults — written guides, supplied as PDF downloads.

Prices are in pounds sterling and include VAT where applicable, unless stated otherwise on the product page. The price shown at checkout is the price you pay.

3. NeverMissed service terms

Setup

There is no setup fee. Setup covers an in-person visit, configuring your assistant with your menu and prices, supplying and connecting the ticket printer, and switching on the call divert. Your go-live date is the day the assistant starts answering your calls.

Subscription and cancellation

The service costs £499 a month (or the price agreed with you in writing), billed monthly in advance by Direct Debit or card through Stripe, set up together at your visit. Your first week from the go-live date is free, and the first payment is taken when the free week ends. If you tell us before the free week ends that you do not want to continue, you pay nothing. After that there is a minimum term of 3 months from your go-live date; then you may cancel by giving one month's notice, taking effect at the end of your notice period. There is no exit fee. We do not issue refunds for part-months already begun. How this works in practice is set out on the Refunds & Delivery page.

Fair use

The service is intended for the ordinary inbound call volumes of a single shop. There are no per-order charges. If your volumes are far beyond that, we will talk to you before anything changes, and any change needs your agreement.

Your responsibilities

• You must have the right to divert the phone number you ask us to handle.
• You are responsible for the accuracy of the menu, prices and business information you give us.
• You must tell your own customers how their information is used, as required by data protection law. We can add a short line to the greeting that tells callers they are speaking to an automated order line.

Your customers' data

For the call data of your customers, you are the controller and we act as your processor. We process it only to provide the service described in these terms and on your instructions; keep it confidential and secure; use only the sub-processors named in our privacy policy and tell you before we change them; help you answer your customers' data requests; tell you without undue delay about any breach affecting it; delete it when the service ends unless the law requires us to keep it; and give you the information you reasonably need to show that these obligations are met.

Availability and limits

We aim for continuous availability but do not guarantee uninterrupted service. Telephone networks, power, internet connectivity and third-party providers are outside our control. The service must not be used for emergency, medical, safety-critical or other calls where failure could cause harm.

4. Acceptable use

You may not use our products or services for unlawful purposes, to make unsolicited marketing or automated outbound calls, to impersonate another business, or in any way that breaches telecommunications regulation. We may suspend the service immediately if we reasonably believe it is being misused.

5. Digital products

Digital downloads are licensed to you for your own personal or business use. You may not resell or redistribute them as they are. If you are a consumer, you may cancel within 14 days of purchase under the Consumer Contracts Regulations 2013 and receive a full refund.

Separately from your statutory rights, every Vault guide carries a voluntary 30-day money-back guarantee. If a guide is not what you expected, request a refund within 30 days of purchase, using the form on the Refunds page or by email. Every request is checked by the founder, and approved refunds go back to your original payment method. How to claim, the timescales, and the small number of situations in which we may decline are set out on the Refunds & Delivery page, which forms part of these terms.

Delivery is immediate: after payment you can download the guide on the order page, and the download link is emailed to you. If you lose it, request a resend and we will send it again within one working day.

6. Liability

Nothing in these terms limits liability that cannot be limited under UK law, including liability for death or personal injury caused by negligence, or for fraud.

Subject to that, our total liability arising from a product or service is limited to the amount you paid us for it in the twelve months before the claim arose. For business customers, we are not liable for indirect or consequential loss, including lost profits, lost orders or lost business opportunities. If you are a consumer, nothing in these terms affects your statutory rights.

7. Changes

We may update these terms. Material changes affecting an active subscription will be notified by email at least thirty days in advance, and you may cancel before they take effect.

8. Governing law

These terms are governed by the law of Scotland, and the Scottish courts have exclusive jurisdiction. If you are a consumer living elsewhere in the United Kingdom, you may also bring proceedings in the courts of the part of the UK in which you live.