Privacy Policy

Who we are

RAVOLUTION LTD ("we", "us", "our") is a company registered in Scotland, United Kingdom.

We are the data controller for the personal data described in this policy. You can contact us at any time at rehan@ravolution.agency.

What we collect

Website and enquiries

• Contact messages — your name (if you give it), email address and the content of your message, so we can reply.
• Waitlists — if you ask to be told when a guide is ready, or when new guides land, your email address and what you asked to hear about.
• Support, resend and refund requests — your email address, the guide, your order reference if you give it, and the details of the request, so we can check your order and act on it.
• Website visits — aggregate, cookie-free statistics such as page views, referring site, country and device type. None of it identifies you. See Cookies & local storage below.

Customers of our products

• Order and billing details — name, business name, email, billing address and the products purchased. We do not see or store full payment card or bank numbers; payments are handled by Stripe.
• Business contact details — for subscribing businesses, the details needed to configure and support the service.

NeverMissed call data

NeverMissed is an AI phone receptionist used by businesses such as takeaways and restaurants. When a business subscribes, calls to that business's own published phone number are answered by our automated assistant.

• We process the content of those calls — the order or request, and any delivery address or callback number the caller provides — solely to produce the order ticket the business needs to fulfil it.
• Call audio and transcripts are processed to take the order, to check an order if there is a dispute, and to diagnose faults.
• Where a subscribing business uses the service, that business is the controller of its own customers' data and we act as its processor.
• We do not sell call data, and we do not use it for advertising.

Why we use it

We rely on these lawful bases under UK GDPR:

• Contract — to take payment, deliver your guide, provide NeverMissed to a subscribing business, and handle refunds and support.
• Legal obligation — to keep order and billing records for six years, as UK tax law requires.
• Consent — for waitlist emails. You can withdraw it at any time by replying to any email or writing to us.
• Legitimate interests — to reply to enquiries you send us, measure how the website is used in aggregate, and protect our forms from abuse.

Where we rely on our legitimate interests, such as measuring how the website is used in aggregate or protecting our forms from abuse, we have balanced those interests against your rights and keep the data to the minimum needed.

Who we share it with

We share personal data only with the suppliers needed to run the service, under contract and only for that purpose. We do not sell personal data to anyone. Our processors are:

• Hosting and analytics — Vercel. Hosts this website and provides Vercel Web Analytics, which is cookie-free and records aggregate visits only.
• Payments — Stripe. Takes payment for Vaults guides and NeverMissed subscriptions (card, Apple Pay, Google Pay and Direct Debit) and sends payment receipts. Stripe receives your name, email, billing address and payment details. We never see or store full card or bank numbers; we receive confirmation of the order, the amount paid and the details needed to deliver it. See Stripe's privacy policy.
• Order and request emails — Resend (EU region). Sends your download email after you buy a guide, and delivers refund requests from our website to us. It receives your email address, name and the order or request details.
• Form relay — FormSubmit. Contact, resend, waitlist and NeverMissed enquiry forms pass through it to our inbox. It receives what you type into the form, your email address and the address of the page you sent it from, and forwards them to us.
• Email — Zoho Mail (EU data centre). Our business mailbox, where enquiries, orders and support requests are received, answered and stored.
• Fonts — Google Fonts. Supplies the typefaces this website uses. Your browser requests them from Google, which receives your IP address and browser details, as with any website request. Google says it does not use this to build profiles.
• NeverMissed — Twilio, Vapi and n8n. Twilio (telephony) carries the diverted calls and any text messages, Vapi (voice AI) understands the caller and takes the order, and n8n (workflow automation) turns the call into the order ticket that prints in the shop. Call content passes through these providers only to deliver the service. Twilio and Vapi may process data in the United States.

If we change a supplier, we update this page.

Where it is stored

Our email and business data are held in the European Union. Stripe, Vercel, Google, FormSubmit, Twilio and Vapi may process data in the United States; where they do, we rely on appropriate safeguards such as the UK Extension to the EU–US Data Privacy Framework, the UK International Data Transfer Agreement, or equivalent contractual protections offered by each supplier.

How long we keep it

Enquiries are kept for up to 24 months. Order and billing records are kept for six years, as UK tax law requires. Call logs and transcripts are kept by our providers only as long as needed to deliver and support the service, then deleted. Order tickets are kept only as long as needed to support the service, and are deleted on request by the subscribing business unless we must keep them by law. Waitlist addresses are kept until the guide you asked about is out and we have emailed you, or until you ask us to remove them.

Your rights

Under UK GDPR you have the right to access your personal data, to have it corrected or erased, to restrict or object to its processing, and to data portability. To exercise any of these, email rehan@ravolution.agency. We will respond within one month.

If you are unhappy with how we have handled your data you may complain to the UK Information Commissioner's Office at ico.org.uk.

Cookies & local storage

This website does not use advertising or tracking cookies. Here is exactly what it stores on your device and why.

• Essential local storage. These items are stored in your browser only, never sent to us, and do not identify you:
  • rv_cart — your Vaults basket, so it survives a page refresh.
  • rv_consent — that you have seen the cookies notice, so it does not keep appearing.
  • rv_coupon — a discount code you applied, only when a code is running (none is at the moment).
  • rv_seen — for this browsing session only, that the opening animation has already played.
• Cookie-free analytics. We measure visits with Vercel Web Analytics. It sets no cookies, stores nothing on your device and does not follow you across other sites, so it does not need your consent.
• Optional tools. We do not run any. If we ever add a tool that sets cookies or an identifier, we will ask for your consent first, and it will not load until you agree.

Because everything above is essential, there is nothing to accept or decline. On your first visit a short notice explains this; you can see it again here or from the Cookies link in the footer. Clearing your browser's site data removes the basket and the notice will appear again.

Changes

If we change this policy we will update the date at the top of this page.