AVOLUTION.Automating a one-person back office: what to automate first
Ravolution is one person. The order I automated the back office in, the rule I used to choose what came first, and the jobs I have deliberately kept manual.
7 min read
Insights
Notes from
the bench.
Practical notes on building, automating and selling, written by the person doing it. No fluff, no invented numbers, estimates labelled as estimates.
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How an AI receptionist actually takes an order — and when it hands over to a human
What actually happens between the ring and the printed ticket: the divert, the menu as guardrail, the read-back, and the five moments the AI hands over to a person.
7 min read -
The Friday-night phone problem: what a missed call really costs a takeaway
Most takeaway owners know they miss calls on a Friday. Here is a plain way to put a number on it, with every assumption shown so you can use your own.
6 min read