Refunds & Delivery

Digital delivery

Everything in the Vaults is a digital download. There is nothing to post and nothing to wait for.

• Instant download. As soon as your payment clears, your guide is ready to download on the order page, and an email with the download link follows, usually within a minute. Every guide is a PDF.
• Lost the link? Keep the email and you can download the guide again whenever you need it. If you lose the email or change devices, request a resend and it is sent again to the address you bought with, within one working day.
• Check your spam folder first. If the email has not arrived within a few minutes, look in spam or promotions and search your inbox for "Ravolution". Adding rehan@ravolution.agency to your contacts stops it happening again.
• Still nothing? Use Resend my downloads or email us with the address you paid with. Downloads are resent within one working day, and usually far sooner.

30-day money-back guarantee

Every Vault guide carries a voluntary 30-day money-back guarantee. It is our promise, offered on top of your legal rights, and it applies to every guide in the Vaults.

• How to claim. Use the refund request form below, or email rehan@ravolution.agency, within 30 days of purchase. Use the email address you paid with. You do not need to return anything or explain yourself, although a line on what missed the mark helps us write better guides.
• Checked by a person. Nothing is refunded automatically. Every request is checked by the founder, and you get an email confirming your refund once it has been issued.
• How fast. Refund requests are checked and confirmed within two working days. The money is returned to your original payment method; depending on your bank or card issuer it normally shows in your account within 5 to 10 working days after that.

Once a refund is issued your licence to use the guide ends, and we ask you to delete your copies.

Request a refund

EMAIL YOU PAID WITH WHICH GUIDE ORDER REFERENCE (optional, it is on your Stripe receipt) WHAT MISSED THE MARK (optional) Send refund request

GOES STRAIGHT TO THE FOUNDER. NOTHING IS REFUNDED UNTIL IT HAS BEEN CHECKED.

When we may decline

The guarantee exists so you can buy without worrying. It is not a free-reading scheme, so from day 15 onwards we may decline a refund under the guarantee where:

• the same title has already been refunded to you once before, or you have bought and refunded several guides in a short period;
• the guide has been shared, resold or redistributed in breach of our Terms;
• the request arrives more than 30 days after purchase (we will still listen, but the guarantee no longer applies); or
• a chargeback has already been raised with your bank for the same purchase. If that happens, please let the chargeback run its course rather than asking for a second refund.

If we decline, we tell you why in writing. None of this affects your statutory rights, described next.

Your statutory rights

If you are a consumer in the United Kingdom, the law gives you rights that sit underneath our guarantee and are not reduced by it.

• Under the Consumer Rights Act 2015, digital content must be as described, fit for purpose and of satisfactory quality. If a guide is faulty, for example a file that will not open or content that does not match its description, you are entitled to a repair or replacement and, if we cannot fix it, a refund, however long ago you bought it.
• Under the Consumer Contracts Regulations 2013, you can cancel within 14 days of purchase and get a full refund. Our 30-day guarantee is deliberately longer and does not require you to give a reason.

The guarantee is voluntary and sits on top of these rights. Where the law gives you more than this page does, the law wins.

NeverMissed billing

NeverMissed is a monthly service, not a download, so it works differently.

• Monthly by Direct Debit or card. The subscription is £499 a month (or the price agreed in writing), billed monthly in advance through Stripe. The first week from your go-live date is free, and the first payment is taken when it ends. Tell us before then and you pay nothing.
• 3-month minimum, then one month's notice. The plan runs for a minimum of 3 months from your go-live date. After that, give one month's notice to cancel — there is no exit fee. You keep the service until your notice period ends.
• No refunds for part-months. We do not refund the unused part of a month that has already begun. Once your notice period ends, you will not be charged again.
• Setup. There is no setup fee. The in-person visit, printer and onboarding described in the Terms are included.

These rules match section 3 of our Terms of Service. If there is ever a conflict, the Terms take precedence.

Contact

For a refund, a missing download or anything else about an order, email rehan@ravolution.agency with your order reference, or use the contact page. Messages go straight to the founder.